Effective Date: 15 November 2024

Welcome to FixiHome! This Refund Policy outlines the terms and conditions under which refunds are provided for services booked through our website, www.fixihome.in. By using our services, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Not Rendered: If the booked service is not provided by the service provider.
• Service Quality Issues: If the service provided does not meet the quality standards promised by FixiHome.
• Cancellation by User: Users may cancel a service booking within a specified timeframe to be eligible for a refund, as detailed below.
• Duplicate Charges: In cases of accidental multiple charges for a single service booking.

Non-Refundable Situations:

• Services rendered satisfactorily.
• Cancellations made after the allowed cancellation period.
• Changes in service scope requested by the user after booking.

2. Cancellation and Refund Timeline

• Cancellation by User:
  • Full Refund: Users may cancel their booking up to 24 hours before the scheduled service time to receive a full refund.
  • Partial Refund: Cancellations made within 24 hours of the scheduled service may incur a cancellation fee of [Specify Amount or Percentage], with the remaining amount refunded.
• Cancellation by FixiHome:
  • In rare cases where FixiHome needs to cancel a booking, users will receive a full refund.
• Late Cancellations:
  • Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee of [Specify Amount or Percentage].

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support:

   • Email: support@fixihome.in
   • Phone: +91-9382817758

2. Provide Necessary Details:

   • Booking ID: Locate your booking ID in your confirmation email or account dashboard.
   • Reason for Refund: Clearly state the reason for your refund request.
   • Supporting Documentation: Attach any relevant evidence, such as screenshots, emails, or photos demonstrating the issue.

3. Submit Your Request:

   • Send the above information to our support team via email or contact us through our customer service phone number.

4. Refund Processing

• Review Process:
  • Upon receiving your refund request, our team will review the details to determine eligibility based on this Refund Policy.
• Approval and Processing:
  • Once approved, the refund will be processed using the original payment method.
• Timeline:
  • Refunds will be initiated within 7-10 business days from the date of approval. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
• Notification:
  • Users will receive a confirmation email once the refund has been processed.

5. Changes to This Refund Policy

FixiHome reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Continued use of our services after such changes constitutes acceptance of the new terms.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: support@fixihome.in
• Phone: +91-9382817758